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Hunter Virtual Assistants

Practical business support for busy Newcastle and Hunter businesses.

We help small businesses stay organised, supported, and running smoothly with admin help, backend support, systems thinking, project coordination, and practical operational support.

Admin support
Systems help
Project support
Process improvement

What we handle

  • Admin, coordination and follow-through support
  • Planning, scheduling and backend organisation
  • Documents, templates and business admin support
  • Quotes, reminders and client follow-up support
  • Customer communications and service updates
  • Invoicing admin support and record organisation
  • CRM updates, data entry and systems tidy-up
  • Marketing admin and backend support
  • Project coordination and workflow support

Practical support for the work behind the work — local, reliable, and grounded.

See our plans

Services

Practical support for family businesses, small teams, tradies, and local service businesses that need better backend support.

Admin & Coordination

Inbox support, scheduling, reminders and the day-to-day admin that keeps things moving.

  • Daily inbox management and prioritization
  • Calendar scheduling and appointment coordination
  • Automated reminders and follow-ups
  • Email template creation and management

Planning & Backend Support

Planning, scheduling, reminders and backend organisation that helps businesses stay on top of things.

  • Booking calendar management
  • Client confirmation emails and SMS
  • Rescheduling and cancellation handling
  • Waitlist management

Projects & Process Support

Project coordination, process cleanup and practical operational follow-through.

  • Project coordination and follow-up
  • Process mapping and workflow cleanup
  • Operational follow-through on business tasks
  • Helping good ideas become finished work

Documents & Business Admin

Templates, documents, file organisation and the admin structure that makes day-to-day work easier.

  • Professional quote and invoice templates
  • Branded letterheads and documents
  • Standard operating procedures (SOPs)
  • Document organization and filing systems

Customer & Client Communications

Customer replies, service updates, follow-up and communication support that helps maintain trust.

  • Customer inquiry responses
  • Order and service updates
  • Feedback collection and management
  • After-hours message triage and prioritization

Systems & IT Support

Small-business systems help, tool tidy-up, CRM support and practical tech assistance.

  • CRM setup, tidy-up and maintenance
  • Microsoft 365, SharePoint and cloud-tool support
  • Tool and workflow tidy-up for small businesses
  • Practical IT and systems support

Packages

Simple monthly support options for businesses that need practical help, consistency and less backend chaos. We also offer project-based support when a retainer is not the right fit.

Starter

5 hrs
$250/mo (+GST)
  • Admin support basics
  • Scheduling and coordination
  • Document and backend organisation

For businesses that need a reliable starting point to get admin, follow-through and backend organisation under control.

  • Up to 5 hours per month
  • Email response within 24 hours
  • Weekly update summary
  • Basic document organization
Choose plan

Growth

10 hrs
$480/mo (+GST)
  • Admin and coordination support
  • Planning, reminders and follow-up
  • Ongoing backend support

For businesses that need more consistency across admin, coordination, reminders and backend support week to week.

  • Up to 10 hours per month
  • Email response within 4 hours
  • Twice-weekly updates
  • Payment follow-up automation
  • Calendar management included
Choose plan

Premium

20 hrs
$850/mo (+GST)
  • Priority business support
  • Broader operational coverage
  • Monthly reporting and review

For businesses that need broader operational support, stronger backend structure, and help keeping important work moving.

  • Up to 20 hours per month
  • Email response within 2 hours
  • Daily updates and priority handling
  • Dedicated monthly reporting
  • All services included
  • Custom workflow automation
Choose plan

Project-Based Support

Not every business needs ongoing monthly support. Sometimes you just need help getting a specific piece of work sorted properly.

Good fit for project work

  • Systems tidy-up and tool cleanup
  • Process documentation and workflow improvement
  • Admin cleanup and backend organisation projects
  • Project coordination and follow-through support

How project work is priced

Project work is typically scoped separately and priced on a time-and-materials basis or as a defined piece of work, depending on the job.

That means you do not need to force a project into a monthly package if a once-off or contained engagement makes more sense.

Ask about project support

About Hunter Virtual Assistants

Hunter Virtual Assistants is built around practical business support for busy small businesses. We help with the work behind the work — the admin, coordination, systems, process improvement, and backend tasks that often slow good businesses down.

We bring a combination of planning, backend admin, project coordination, IT systems, and business process thinking, which means support can be more useful than a generic task-based VA service.

Local, practical and grounded
Admin, systems and process aware
Flexible monthly support and project work

Who we work best with

  • Family businesses and owner-operated businesses
  • Small teams carrying too much backend work
  • Trades, service businesses and practical operators
  • Businesses that need support beyond diary management

The people behind Hunter Virtual Assistants

Rebecca

Rebecca brings strength in planning, marketing support, and backend admin — the kind of work that helps businesses stay organised, consistent, and better supported behind the scenes.

Stu

Stu brings practical experience in project management, IT systems, IT support, and business processes — useful when a business needs not just help with tasks, but help making the work run better.

Together, that gives Hunter Virtual Assistants a more practical and well-rounded support mix than a generic task-based VA service.

Why Choose Us

Local, practical support for businesses that need more than a generic VA.

Local & Accessible

Based right here in the Hunter Valley, we understand local businesses and are always within reach.

Practical & Grounded

We focus on useful, real-world support that helps businesses reduce friction and run better.

Reliable & Trustworthy

Consistent, dependable support that business owners can trust with the work behind the scenes.

Admin + Systems Thinking

We combine hands-on support with systems, process and tool awareness so things work better, not just faster.

Microsoft 365, SharePoint and automation friendly

We work seamlessly with modern cloud tools and automation platforms to streamline your operations.

Clear reporting and month‑to‑month flexibility

Transparent reporting and flexible monthly plans that adapt to your changing business needs.

How It Works

Getting started is simple and straightforward

01

Get in Touch

Reach out and tell us where the pressure points are in your business. We will have a practical conversation about where support would help most.

02

Customize Your Plan

We will recommend a support approach that fits your business, whether that is monthly support, project help, or a mix of both.

03

Start Growing

You focus on the work only you should be doing, while we help steady the backend, reduce friction, and keep things moving.

Get in touch

Tell us where the pressure points are in your business and we will recommend the most sensible support approach — whether that is monthly support, project help, or a mix of both.

Prefer email? info@huntervirtualassistants.com.au

Contact Information

info@huntervirtualassistants.com.au
+61 400 801 768
Hunter Valley, NSW

Business Hours

Monday - Friday 9:00 AM - 5:00 PM
Saturday By Appointment
Sunday Closed